Share the model, known faults and photos. Request an assessment before arranging collection.
Tell us exactly what is wrong with the phone, including whether it powers on, charges or has display, camera or liquid-damage issues. Faulty-device acceptance and an offer depend on assessment; neither a non-working phone nor a damaged battery is automatically eligible.
Share the exact model and storage if known, the last working state and any repairs or liquid exposure. A phone with its display off is not a diagnosis: explain what happened rather than guess which component needs replacement.
A working fault does not remove ownership requirements. Describe account readiness honestly and have the authorised owner resolve Activation Lock or company management through the supported process. Never share credentials with a buyer.
Send the details first and wait for acceptance, inspection and collection terms. Do not repair, dismantle or repeatedly charge a potentially damaged device to improve a quote. Safe handling comes before a sale.
If you suspect damage to the phone or battery, discontinue use and contact Apple or an Apple Authorised Service Provider. Battery repairs require a trained technician. Do not ship a swollen, damaged or defective battery.
Yes, explain the last working state and any known fault history. Acceptance and an offer depend on the device assessment; no purchase is guaranteed.
Describe the symptoms and known history instead. An unlit display alone does not identify a battery, screen or board fault.
A fault does not remove account and ownership requirements. Ask the authorised owner to resolve locks through supported account-recovery and removal processes; we do not bypass them.
Do not dismantle a potentially damaged device for a quote. Seek appropriate service or safety guidance rather than attempting battery or internal repairs yourself.
No. Do not ship a swollen, damaged or defective battery. Explain the concern first and obtain appropriate safety guidance; acceptance and any handover arrangements need confirmation.
No minimum amount is promised for every faulty device. The model, ownership readiness, fault history and actual assessment determine whether an offer can be made.
Send the model, condition and photos for a personal assessment.
