Terms & Conditions

Last Updated: May 29, 2026

1. Service Agreement

By using www.sellmyiphone.ae and initiating a phone trade-in with Sell My iPhone UAE, you agree to these Terms and Conditions. Our service provides instant price quotes, free home pickup in Dubai, and immediate cash or bank transfer payment for your used mobile devices.

2. Device Eligibility

• Devices must power on and respond to basic functions
• IMEI must be valid and non-blacklisted
• Device must not be reported as stolen or lost
• Original or factory unlock required for all phones
• Activation lock must be removed (iCloud/Google Account)

3. Condition Assessment

You select the condition during quote. On pickup, our representative will verify the stated condition. If significant discrepancies are found (e.g., undisclosed damage), we may revise the offer with your approval before completing the transaction.

4. Data Privacy & Device Reset

• Customers should back up important files before pickup
• You remain responsible for removing iCloud, Google, Samsung, and other personal accounts before pickup
• We help confirm the device has been factory reset before collection is completed
• Any remaining device preparation questions can be reviewed with our pickup representative

5. Payment Terms

• Payment issued immediately upon device verification (cash or bank transfer)
• Bank transfer processes within 24 hours for UAE banks
• All prices quoted in UAE Dirham (AED)
• Prices are non-negotiable after agreement

6. Pickup Service

• Free same-day or next-day home pickup available in Dubai only
• You must be present at the scheduled appointment
• Pickup window is 2-hour slots (9am-10pm available)
• Rescheduling available within 48 hours of booked date

7. Liability & Limitations

Sell My iPhone UAE is not liable for:

• Loss of data before device handover
• Damage to devices during pickup (your responsibility until verified)
• Market price fluctuations after quote issuance

8. Dispute Resolution

All disputes shall be resolved under Dubai, UAE law. You agree to submit claims within 14 days of transaction completion.

9. Contact & Support